What Is Chippy?

Chippy is your AI-powered workshop assistant—a smart helper that understands your studio and can perform tasks using natural language.

What Makes Chippy Special?

Unlike generic AI assistants, Chippy is specifically designed for makers and craftspeople. Chippy understands:

• Your materials and inventory
• Your products and pricing
• Your customers and orders
• Your workflow and production process

What Can Chippy Do?

Inventory Management

• “Do I have enough clay for this order?”
• “What materials are running low?”
• “Add 25kg of stoneware clay to inventory”
• “How much did I spend on glazes this month?”

Order Management

• “Create an order for Sarah Johnson: 2 large bowls, due next Friday”
• “What orders are overdue?”
• “Show me orders for this week”
• “Update order #123 to in progress”

Product Questions

• “Can I make 5 mug sets with current inventory?”
• “What’s my total cost for a large platter?”
• “List all products that use earthenware clay”

Build Queue

• “Add order #456 to the build queue”
• “What’s in my to-do column?”
• “Show me at-risk orders”
• “Move order #789 to quality check”

Financial Analysis

• “What was my total revenue last month?”
• “Show me my profit margin on ceramic bowls”
• “What are my biggest expenses?”

General Help

• “How do I calculate pricing for a new product?”
• “Search the web for ceramic glaze recipes”
• “What’s the best way to track material waste?”

How to Use Chippy

Starting a Conversation

Find Chippy in the bottom right corner of your dashboard. Click to open the chat interface.

Asking Questions

Be natural and specific:

Good: “Check if I have enough materials for order #234” Better: “Can I make the order for Sarah Johnson with current inventory?”

Good: “Add material” Better: “Add 10 liters of clear glaze, €45, supplier: Clay Supply Co”

Following Up

Chippy remembers context within a conversation:

You: “Show me orders due this week” Chippy: [Lists orders] You: “Add the first one to the build queue” Chippy: [Adds order #234 to queue]

What Chippy Can Access

Chippy has full access to your studio data:

• ✅ Materials and inventory
• ✅ Products and pricing
• ✅ Customers
• ✅ Orders and queue
• ✅ Expenses and finances
• ✅ Studio settings

Privacy: Chippy only has access to YOUR studio data. Your information is never shared with other users.

When to Use Chippy

Quick Actions

Instead of navigating through menus, ask Chippy:

• “Create an order for…”
• “Add material…”
• “Show me…”

Complex Questions

Chippy can analyze data across your studio:

• “Which products are most profitable?”
• “What orders use silver wire?”
• “How much clay do I use per month?”

Learning

Ask Chippy for help:

• “How do I use package pricing?”
• “What’s order health tracking?”
• “Explain the build queue”

Planning

Get insights for decision-making:

• “Do I need to restock before starting these 3 orders?”
• “What’s my estimated completion date for order #456?”
• “Which orders should I prioritize?”

Chippy’s Limitations

What Chippy Cannot Do

• ❌ Make subjective design decisions
• ❌ Contact customers directly
• ❌ Process payments
• ❌ Physically make things (we’re working on that 😉)

When Chippy Needs Clarification

If Chippy doesn’t understand, it will ask for more information:

You: “Add material” Chippy: “I’d be happy to help! I need a few details:

• What material?
• How much?
• Cost per unit?”

Tips for Working with Chippy

Be Specific

Include details to get accurate results:

• Customer names instead of “that person”
• Order numbers instead of “the one from yesterday”
• Specific quantities and units

Use Natural Language

You don’t need to use commands or special syntax. Talk to Chippy like a helpful colleague:

• “Hey Chippy, can you check if I have enough glaze?”
• “What’s the status of the order for Emma?”

Ask Follow-Up Questions

If Chippy’s first answer isn’t quite what you need, refine your question:

You: “Show me orders” Chippy: [Shows all orders] You: “Just the ones that are overdue” Chippy: [Filters to overdue orders]

Provide Feedback

If Chippy makes a mistake or misunderstands:

• Correct it in your next message
• The more you interact, the better Chippy gets at helping you

Examples of Chippy in Action

Morning Check-In

You: “Good morning! What should I focus on today?”

Chippy: “Good morning! Here’s your overview:

• 2 orders are at-risk and need attention
• 3 orders in your ‘To Do’ column ready to start
• White glaze is running low (250ml remaining)
• No overdue orders—nice work! 🎉“

Quick Order Creation

You: “New order: Emma Wilson wants 4 coffee mugs and 2 bowls, due in 2 weeks”

Chippy: “Creating order for Emma Wilson:

• 4 × Coffee Mug (€15 ea)
• 2 × Large Bowl (€30 ea)
• Due: October 30, 2025
• Total: €120
• Order health: Healthy ✅ All materials available. Ready to add to build queue?”

Inventory Check

You: “Can I make 3 large platters?”

Chippy: “Let’s check materials for 3 × Large Platter:

Required:

• Stoneware clay: 4.5kg (you have 12kg) ✅
• Clear glaze: 300ml (you have 250ml) ⚠️
• Underglaze: 50ml (you have 180ml) ✅

You’re low on clear glaze. You have enough for now, but consider restocking.”

Getting Started with Chippy

1. Open Chippy from your dashboard
2. Try a simple question: “What orders do I have?”
3. Ask Chippy to explain something: “How does order health work?”
4. Try a quick action: “Show me products”

The more you use Chippy, the more helpful it becomes!

Common Questions

Q: Is Chippy always listening? A: No, Chippy only activates when you open the chat and send a message.

Q: Can Chippy make mistakes? A: Yes. Always review Chippy’s actions, especially for important operations like deleting orders or adjusting inventory.

Q: Does Chippy learn from me? A: Chippy gets context within conversations but doesn’t permanently “learn” your preferences (yet!).

Q: Can I use Chippy on mobile? A: Yes! Chippy works on mobile, tablet, and desktop.

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Ready to try Chippy? Open the chat and say hello! 👋

Need help? Contact support@makeflow.xyz